Video Access Questions

Our system automatically starts the video access "clock" when a course is purchased. So, to give families more flexibility, we have added in three extra months of access (a total of 15 months) to cover early purchases, mid-year breaks, or any unexpected "life stuff" that may affect your school year.

We understand that students work at individual paces and that various circumstances can extend a school year past 12 months. To allow for this, we have added 3 additional months of access into your video account in order to give your student plenty of time to complete his/her course. So, in total, your student has 15 months to complete the course!

All Denison Algebra videos are streamed through our website and require an active internet connection in order to view them. Unfortunately, there is not a way to download them, access them offline, or view them on DVD.

To access your account click “Login” in the upper, right-hand corner of this page. You'll use the email you entered at purchase and the password you set up at that same time. If you forgot your password, you can click the "Reset Password" link at the bottom of the login box to create a new one. Once you're logged in, your course will show up and you can click on Lesson 1 to start! 

Note: If your course was ordered through a school or state program, you'll use the password that was sent in your Welcome Email to log in.

Unfortunately, our video platform doesn't offer a way to "reset" a course. Once a video has been watched, a checkmark will be permanently displayed beside it. If you would like a "new" copy of a course you have repurchased, just send us an email at [email protected] with an alternate email address and password. We are happy to set up a secondary account for you with fresh videos!

Note: One quirk of our video platform is that it doesn't allow multiple copies of a course to show up on a single account. Instead, your course access will simply be updated to match your most recent purchase. For instance, if you purchase Algebra 1 in June and then purchase it again in August (using the same email address for both purchases), you will only see one Algebra 1 course on your account, although you will receive two sets of printed materials. Your access timeframe will be extended by two months to match your August purchase date.

One quirk of our video platform is that it doesn't allow multiple copies of a course to show up on a single account. Instead, your course access will simply be updated to match your most recent purchase. For instance, if you purchase Algebra 1 in June and then purchase it again in August (using the same email address for both purchases), you will only see one Algebra 1 course on your account, although you will receive two sets of printed materials. Your access timeframe will be extended by two months to match your August purchase date.

This setup works well for some families and students, while others prefer to have separate courses. If you would prefer separate accounts, just send us an email at [email protected] with an alternate email address and password. We are happy to set up a secondary account for you with a separate video course!

It's a bit quirky :) Check out this quick video on how to update your account profile picture.

You can change your password one of two ways:

1. If you're logged out of your account, click the "Login" button at the top right hand corner of this page, and then click "Reset Password" at the bottom of the Login box. This will send a link to your email inbox that allows you to reset your password.

2. If you're logged into your account, click your profile icon and select "Settings." Scroll to the bottom of the Settings page, and you'll see a "Password" section. Enter your old password and your new password, and then scroll to the top of the page to hit the black "Save" button.

Currently, our videos do not support closed captioning. We are working hard to change this to make our courses more accessible for students, and are hoping to have this feature added in the near future.

We chose to house our solutions videos directly under the lesson videos in order to encourage students to check their answers immediately upon completing an assignment. Checking and correcting missed problems is where some of the best learning takes place!

For more information on how to properly use solutions videos, check out this quick YouTube video from Mr. Denison!

The short answer is no, our video platform doesn't allow you to block access to the solutions videos within an account. We chose to put the solutions videos in the primary account because we want students to be able to easily check assignments upon completion. While this setup works well for most students, it can be misused by others. The good news is that a progress bar always appears once a video is accessed and a video can never be marked as "unwatched" after being opened. This is an excellent way to set boundaries with your student around these videos. For instance, you may want your student to show you his/her completed assignment before being allowed to click on the solutions video (you will know whether it has already been accessed or not and how much has been viewed from the progress bar at the bottom of the video).

P.S. Mr. Denison has a YouTube video that dives into the proper use of solutions videos and how to help a student who is misusing them. You can access it here!

 The test solutions videos for your course are housed on a hidden webpage accessible through a link included in the Welcome Email you received upon purchase. If you have trouble locating this link, just send us a quick email to [email protected] and we are happy to send it your way. We keep the test solutions video on a private page in order to give you control over when they may be accessed by your student. 

Our video platform counts every video as a "lesson," including solutions videos. This means the lesson count you see when you first log into your account is actually double the number of lessons in the course.

Difficulty getting Denison Algebra videos to stream or load correctly is often a browser issue. We suggest...

1. Checking multiple browsers
2. Clearing your cache
3. Flushing your DNS
4. Rebooting your computer
5. Turning off any VPN
6. Checking for any firewalls or antivirus software that is interfering with our website

One of these options will do the trick almost 100% of the time and allow your videos to stream correctly.